These Terms of Service (“Terms”) govern your access to and use of the VoiceStride website, platform, AI voice agents, APIs, integrations, and related services (“Services”).
By accessing or using VoiceStride, you agree to these Terms. If you are using VoiceStride on behalf of an organization, you represent that you have authority to accept these Terms on its behalf.
VoiceStride is an AI voice agent platform that enables businesses to create, configure, deploy, manage, and monitor AI-powered voice agents.
Depending on the configuration, VoiceStride agents may handle inbound and outbound conversations, respond to inquiries, perform configured actions, interact with connected systems, support human handoffs, and automate business workflows.
Certain functionality may require additional configuration, integrations, or customization.
You must have the legal capacity to enter into a binding agreement to use VoiceStride.
When creating an account, you agree to provide accurate information and keep your account details current.
You are responsible for:
You may not share credentials in a manner that compromises the security of the platform.
VoiceStride may allow you to create and configure AI voice agents for different business functions and workflows.
You are responsible for determining how your agents are configured, what information they can access, which systems they can interact with, and what actions they are authorized to perform.
You must use appropriate safeguards and human oversight where required by the nature of your use case or applicable law.
You may not use VoiceStride to:
We may restrict or suspend access where reasonably necessary to address security risks, suspected misuse, legal requirements, or violations of these Terms.
VoiceStride uses artificial intelligence to generate and manage voice interactions.
AI-generated responses can occasionally be inaccurate, incomplete, or inappropriate for a particular situation. You are responsible for determining whether VoiceStride is appropriate for your intended use and for implementing suitable review, escalation, and human-intervention procedures.
VoiceStride should not be treated as a substitute for qualified professional judgment where such judgment is required.
VoiceStride may support inbound calls, outbound calls, transcripts, session information, and call recordings depending on the features enabled.
You are responsible for complying with applicable requirements relating to:
You must obtain all permissions and consents required for your use of the Services.
Where outbound calling capabilities are enabled, you are responsible for the audiences, contact information, calling schedules, campaign content, and purposes for which calls are made.
You must not use VoiceStride to conduct calls or campaigns prohibited by applicable law.
VoiceStride may impose technical or operational limits where necessary to protect platform integrity, users, recipients, or service providers.
VoiceStride may integrate with third-party platforms, APIs, CRMs, scheduling systems, communication services, and other business applications.
Your use of third-party services is subject to the applicable provider's own terms and policies.
We cannot guarantee the continued availability, functionality, or compatibility of third-party services that are outside VoiceStride's control.
You retain applicable rights to information, content, configurations, and other data you submit to VoiceStride (“Customer Data”).
You grant VoiceStride the rights necessary to process Customer Data solely as required to provide, secure, maintain, and support the Services and as otherwise described in applicable agreements and our Privacy Policy.
You are responsible for ensuring you have the necessary rights and permissions to provide Customer Data to VoiceStride.
Our handling of personal information is described in the VoiceStride Privacy Policy.
Where VoiceStride processes personal information on behalf of a business customer, additional data protection terms may apply.
Customers remain responsible for determining whether their particular deployment complies with privacy and data protection requirements applicable to their organization and use case.
VoiceStride and its licensors retain all rights, title, and interest in the Services, including the platform, software, interfaces, technology, documentation, trademarks, and related intellectual property.
Except for rights expressly granted under these Terms, no rights are transferred to you.
You may not copy, modify, distribute, sell, license, reverse engineer, or create derivative works from protected portions of the Services except where permitted by applicable law or expressly authorized in writing.
If you provide suggestions, ideas, or feedback concerning VoiceStride, you permit us to use that feedback to improve or develop the Services without restriction or compensation, subject to applicable law.
Certain VoiceStride services may require payment.
Pricing, billing periods, usage allowances, payment terms, taxes, renewal conditions, and other commercial terms will be presented in the applicable order, subscription, plan, or agreement.
You are responsible for applicable charges incurred through your account according to the agreed commercial terms.
Subscriptions automatically renew for successive billing periods unless cancelled prior to the renewal date in accordance with your account management settings or order agreement.
We may update, improve, modify, or discontinue features of VoiceStride as the platform evolves.
We aim to provide reliable Services but do not guarantee uninterrupted or error-free availability.
Scheduled maintenance, third-party dependencies, internet conditions, technical failures, security incidents, or circumstances outside reasonable control may affect availability.
You may stop using VoiceStride at any time, subject to any applicable subscription or contractual obligations.
We may suspend or terminate access where permitted under applicable agreements, including for material violations of these Terms, security threats, unlawful activity, non-payment, or misuse of the Services.
Provisions that by their nature should survive termination will continue to apply.
To the extent permitted by applicable law, VoiceStride is provided on an “as is” and “as available” basis.
We do not guarantee that AI-generated responses will always be accurate, complete, uninterrupted, or suitable for every business purpose.
You remain responsible for reviewing VoiceStride's suitability for your workflows and maintaining appropriate oversight over automated decisions and actions.
Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.
To the maximum extent permitted by applicable law, in no event shall VoiceStride, its affiliates, directors, employees, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business interruption.
VoiceStride’s total cumulative liability for any claims arising out of or related to these Terms or your use of the Services shall be limited to the total amount paid by you to VoiceStride in the twelve (12) months preceding the event giving rise to liability.
Where permitted by applicable law and agreed commercial terms, customers may be responsible for claims arising from their unlawful use of VoiceStride, Customer Data, configured agents, outbound campaigns, or violation of third-party rights.
We may update these Terms as VoiceStride evolves or as legal and regulatory requirements change.
When updated, the “Last Updated” date will be revised. Where required by applicable law or contract, we will provide additional notice of material changes.
Continued use of the Services after changes become effective constitutes acceptance where permitted by applicable law.
These Terms shall be governed by and construed in accordance with applicable laws, without regard to its conflict of law principles.
Any disputes, claims, or controversies arising out of or relating to these Terms or the Services shall be resolved through good-faith negotiations or submitted to binding arbitration or competent courts having jurisdiction.
Questions about these Terms may be directed to:
Legal & Terms Operations
Email: support@voicestride.com
