Make Shopping Support Easier by Voice
VoiceStride helps retail teams answer product questions, support order inquiries, and assist shoppers before and after they buy.
“Hi Mia, I can help you check the status of your order.”
50%
FEWER ROUTINE SUPPORT CALLS
Handle common product, order, and delivery questions by voice, giving support teams more time for complex customer needs.
Help Shoppers Before and After They Buy
Give customers a simple way to get answers across product discovery, ordering, delivery, and post-purchase support.
Product Questions
Answer common questions about products, options, availability, and other approved product information.
Shopping Assistance
Help shoppers narrow down what they are looking for based on their stated needs and preferences.
Order Inquiries
Help customers with questions about their orders and guide them to the information they need.
Delivery Updates
Respond to common shipping and delivery questions when the required order information is available.
Returns & Exchanges
Explain return or exchange steps based on the retailer's approved policies and processes.
Support Handoff
Connect customers with staff when a purchase, payment, complaint, or other issue requires personal assistance.
Give Shoppers Useful Answers in the Moment
Equip the voice agent with approved product and order information so customers can get help without searching through pages or waiting for routine answers.
Product Information
Give shoppers access to the details they commonly need while considering what to buy.
Keep Customers Informed After Checkout
The customer journey does not end when an order is placed. VoiceStride can help customers find answers about their purchase while directing exceptions and complex problems to the support team.
Check the order
Help customers find available information about an existing order when the required order details are accessible.
- Explain delivery
- Guide a return
- Handle delivery concerns
- Bring in support
Stay Helpful Beyond Product Discovery
Discover
Answer product questions
Choose
Help clarify available options
Track
Support order and delivery inquiries
Resolve
Guide post-purchase requests
Fit Voice Support Around How You Sell
Support different customer conversations across online stores, physical retail, and consumer brands.
Ecommerce Stores
Handle product questions, order inquiries, delivery updates, returns, and common post-purchase calls.
Discuss Ecommerce Needs
Retail Stores
Answer common product, availability, store information, and customer-service questions by voice.
Discuss Retail Needs
Consumer Brands
Support shoppers across product inquiries, purchases, deliveries, and ongoing customer-care conversations.
Discuss Brand Needs