VoiceStride (“VoiceStride,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information handled through our website, platform, AI voice agents, and related services.
This Privacy Policy explains what information may be collected when you use VoiceStride, how that information may be used, when it may be shared, and the choices and rights available to you.
1. Information We Collect
The information VoiceStride processes depends on how you interact with the platform and how a VoiceStride customer configures its AI voice agents.
Information You Provide
We may collect information you provide directly, such as:
Name and contact information
Account and profile information
Business or organization details
Information submitted through forms
Support and service communications
Agent configuration information
Other information you choose to provide
Voice and Conversation Data
When you interact with an AI voice agent powered by VoiceStride, the service may process information associated with the conversation, including:
Voice and audio data
Call transcripts
Conversation content
Phone numbers and call metadata
Call duration and timestamps
Customer requests and responses
Actions or outcomes associated with the conversation
Whether calls are recorded depends on the applicable VoiceStride configuration and customer implementation. Organizations using VoiceStride are responsible for providing notices and obtaining consent where required by applicable law.
Usage and Technical Information
We may automatically collect technical information when you access our website or platform, including:
IP address
Browser and device information
Operating system
Log and diagnostic data
Platform activity
Feature usage
Session information
Information from Connected Systems
When VoiceStride is integrated with third-party systems, the platform may process information made available through those integrations. This may include information from CRM systems, APIs, scheduling tools, business applications, or other connected services.
The information accessed depends on the integrations and permissions configured by the organization using VoiceStride.
2. How We Use Information
We may use information processed through VoiceStride to:
Provide and operate the VoiceStride platform
Enable AI voice conversations
Process requests and perform configured actions
Manage user accounts and platform access
Support call routing and human handoffs
Operate outbound calling workflows
Connect with authorized business systems
Monitor service performance and reliability
Troubleshoot technical issues
Maintain platform security
Respond to support requests
Improve platform functionality
Comply with applicable legal obligations
We process personal information only for legitimate business and service purposes and as permitted by applicable law.
3. AI Voice Agents
VoiceStride enables businesses to create and operate AI-powered voice agents.
Depending on how an agent is configured, it may understand spoken requests, generate responses, access authorized information, interact with connected tools, perform configured actions, or transfer a conversation to a human representative.
AI-generated responses may not always be complete or accurate. Organizations deploying VoiceStride should determine when human review or intervention is appropriate for their use cases.
4. Call Recordings and Transcripts
VoiceStride may support call recordings, transcripts, and session records where these capabilities are enabled.
Applicable laws regarding call recording, monitoring, transcription, and consent vary by jurisdiction. Organizations using VoiceStride are responsible for configuring their use of these capabilities in accordance with applicable legal requirements.
VoiceStride customers should provide appropriate notices and obtain consent where legally required before recording or monitoring communications.
5. How We Share Information
We may share personal information only where necessary to operate, secure, and support VoiceStride, including with:
Service Providers
Vendors that provide infrastructure, hosting, communications, analytics, security, support, or other services necessary to operate the platform.
Customer-Authorized Integrations
Third-party systems selected or configured by a customer, such as CRM platforms, scheduling systems, APIs, and other business tools.
Legal and Compliance Purposes
Information may be disclosed when required by applicable law, legal process, or valid governmental request, or where necessary to protect legal rights, security, or safety.
Business Transactions
Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, subject to applicable law.
VoiceStride does not sell personal information unless expressly disclosed otherwise in an applicable notice.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based platform, transmission method, or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
Personal information is retained for as long as reasonably necessary to provide the services, meet contractual requirements, maintain security, resolve disputes, and comply with applicable legal obligations.
Specific retention periods may vary based on the type of information, customer configuration, contractual requirements, and applicable law.
8. Cookies and Similar Technologies
The VoiceStride website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, and improve performance.
Where required by applicable law, users will be provided with choices regarding non-essential cookies.
9. Third-Party Integrations
VoiceStride may allow customers to connect third-party applications and services.
Information transferred to or processed by a third-party service may also be governed by that provider’s privacy policy and terms. VoiceStride does not control the independent privacy practices of third-party services.
Users and customers should review the privacy practices of services they choose to connect.
10. Your Privacy Rights
Depending on your location and applicable privacy law, you may have rights concerning your personal information, including the right to:
Request access to personal information
Request correction of inaccurate information
Request deletion of eligible information
Request restriction of certain processing
Object to certain processing
Request data portability where applicable
Withdraw consent where processing relies on consent
Submit a complaint to an applicable data protection authority
These rights are subject to applicable legal requirements and exceptions. Where VoiceStride processes information on behalf of a business customer, individuals may need to submit privacy requests directly to that organization.
11. International Data Transfers
VoiceStride and its service providers may process information in countries other than the country where the information was originally collected.
Where required, appropriate safeguards will be used for international transfers of personal information in accordance with applicable data protection laws.
The actual hosting locations and international transfer mechanisms used by VoiceStride should be verified before publication.
12. Children's Privacy
VoiceStride is intended for business use and is not designed for children to use independently.
We do not knowingly collect personal information directly from children in circumstances prohibited by applicable law. If you believe information relating to a child has been collected improperly, please contact us.
13. Customer Responsibilities
Businesses using VoiceStride determine how their voice agents are configured, which conversations they handle, which systems they connect to, and what information is made available to them.
Customers are responsible for ensuring their deployment of VoiceStride complies with applicable privacy, communications, telemarketing, call-recording, consent, and industry-specific requirements.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to VoiceStride, legal requirements, or our privacy practices.
When changes are made, the “Last Updated” date at the top of this page will be revised. Where required by law, additional notice will be provided.
15. Contact Us
For questions about this Privacy Policy or privacy-related requests, contact:
