Be There Whenever Guests Call
VoiceStride helps hospitality teams handle reservation questions, guest requests, and stay-related calls while keeping staff available for guests on property.
Hi Olivia, I can help with your reservation. What would you like to change?
40%
FEWER FRONT DESK CALLS
Handle routine reservation, property, and stay-related questions by voice, giving front desk teams more time for on-property guests.
Handle Guest Calls from Booking to Checkout
Support the everyday conversations that happen before arrival, during the stay, and when reservation plans change.
Reservation Questions
Answer common questions about room options, property information, booking policies, and reservation details.
Booking Changes
Guide guests through requests to modify or cancel an existing reservation based on the configured process.
Pre-Arrival Calls
Help guests with check-in times, property directions, amenities, and other questions before they arrive.
Guest Requests
Receive requests for housekeeping, amenities, dining, or other available property services.
Request Routing
Direct calls to the front desk, reservations, housekeeping, or another appropriate team when staff assistance is needed.
Stay Follow-Ups
Reach out for configured confirmations, reminders, or guest follow-ups at relevant points in the stay journey.
Give Guests Answers That Fit Their Stay
Set up the information a voice agent can use for common property questions and define how different guest requests should be handled.
Property Details
Give the agent approved information guests regularly ask for before and during their stay.
Help Guests Without Sending Every Call to the Front Desk
Give guests a simple way to ask for information or request assistance during their stay. VoiceStride can handle routine conversations and involve hotel staff when something needs action or personal attention.
Answer stay questions
Help guests with common questions about property hours, amenities, dining, check-out, and other approved information.
- Understand the request
- Direct the next step
- Escalate when needed
- Confirm the outcome
Keep the Conversation Going Throughout the Stay
Plan
Answer pre-booking questions
Prepare
Help before guest arrival
Stay
Support on-property requests
Depart
Handle checkout-related questions
Built for Different Guest Environments
Adapt voice conversations to the way guests interact with different hospitality properties.
Hotels
Support reservation questions, pre-arrival calls, stay-related requests, and front-desk routing.
Discuss Hotel Needs
Resorts
Help guests ask about stays, amenities, activities, dining, and available property services.
Discuss Resort Needs
Hospitality Groups
Create consistent call experiences across multiple properties while directing property-specific requests appropriately.
Discuss Group Needs